How it works
Just like a modem converts digital signals from the PC into analogue (voice) traffic for transmission over a phone line, a VoIP-enabled phone or VoIP adaptor converts your voice into digital packets (using the special SIP protocol) for transmission over the internet. If you make a call to another VoIP phone, the opposite process occurs at the other end, and your voice emerges intact from the ether. If you make a call to a mobile or landline, Pinnacle’s gateway decodes the call and sends it on as an ordinary voice call to the telephone exchange (PSTN).
When you call another VoIP number, the VoIP adaptor logs onto the Pinnacle routing server, which looks up the destination and sets up the call. Thereafter, the voice traffic passes directly over the Internet between A and B.
When you call a conventional landline or mobile, the VoIP adaptor logs on as before. The routing server looks up the destination and finds it is a PSTN (standard) number. The call is routed via the Pinnacle PSTN gateway into the PSTN network as a normal call. Thereafter, traffic passes directly via the gateway.
Why use VoIP
1) Cut your business telephony costs. All calls you make to other VoIP phones on the same network are
free, and calls to other lines are competitively priced.
2) Get a fully featured virtual PBX system for your business for a very modest rental cost. All the facilities you would expect: voice menu, extensions for specific people, hunt groups, call forwarding, etc. All this is simply set up from an online control panel, which also gives you access to detailed call statistics and billing information.
3) You can configure your system to give whatever impression you want to customers. For example, if you have associates or employees in other areas of the UK or even abroad, you can give them all extensions on the same number, or their own numbers with the same area code as your head office. No one need know whether you have city centre offices, or a virtual office!
Who can benefit from VoIP
Small to medium-sized businesses with several employees, and especially those with distributed offices and tele-workers, are likely to get the maximum benefit from our system, which has been carefully designed to provide all the features that you will need in a professional package.
You can assign one or more external numbers that people can dial; these can be mapped to a voice menu so they can chose an internal extension, or directly to an internal extension, hunt group, or diversion to another number. Calls that go unanswered can either be forwarded to another number, or a voicemail.
What you need
1) A standard analogue telephone line.
2) An Internet connection . A leased line or ADSL/cable broadband is ideal; dial-up (ISDN or ordinary telephone line) or a satellite internet connection will likely cause a reduction in sound quality. A standard 256Kb ADSL connection can accommodate 2-3 simultaneous calls; if you expect to need more frequently, you may wish to upgrade to a higher-bandwidth package.
3) An account with a VoIP service provider : Pinnacle in this case. This gives you a VoIP external number: which is what other people dial to call you.
4) A VoIP-enabled telephone . Pinnacle can supply a broad range of IP phones.
We can provide all 4 of these for you, giving you one monthly invoice for all your telecom’s requirements and one point of contact for any queries or faults that need to be reported.
What Pinnacle offer
The Pinnacle iPBX
The Pinnacle iPBX solution extends its high performance Voice over IP platform to provide a fully featured "virtual" telephone system (sometimes referred to as IP Centrex) aimed at SMEs.
In addition to replacing traditional telephony features, the Pinnacle iPBX adds exciting new features such as a hosted IVR platform (Interactive Voice Response) to improve your call handling. Using the latest VoiceXML scripting language, you can even integrate your telephone platform with existing web technologies to deliver interactive information or call handling.
The
Pinnacle iTEL
Pinnacle iTEL completely replaces the simple telephone, providing a seamless transition to next generation Voice over IP technology.
Like a normal phone line, you will be assigned a directory number from the new 056 range that has been allocated by Ofcom to use exclusively for VoIP services. These numbers have been designated to cost local charges to the caller.
What do I do now?
Contact David Lloyd, to request further information or to sign up for one of our VoIP packages today;
(T) 0870 787 7870
(E) david.lloyd@pinnacle-telecom.net
